A person seeks medical help in the most vulnerable state in his or her life. The purpose of this research is to examine the services of the health care institutions along with the patient's satisfaction level and the shortcomings of our health care service providers.
The respondent of this research were carefully selected in terms of different ages and different occupations; just discharged from the medical facilities. The respondents collected from the top five most popular health service institutions in Barisal city. The research includes the indicators of patients' dissatisfaction and how to improve the medical facilities in this area.
Table of Contents
Chapter One: Introduction
1.1Introduction
1.2Background
1.3 Justification
1.4 Objectives
1.5 Statement of the Problem
1.6 Rationalization of the Study
1.7 Research Gap
1.8 Policy Gap:
Chapter Two: Literature Review
2.1: Relevant Literature Review
2.2: Theoretical Framework
2.3: Conceptual Definition:
2.3.1: Scholar’s Definition
2.3.2: Operational Definition
2.4: Conceptual Framework
2.4.1: Reliability
2.4.2: Responsiveness
2.4.3: Assurance
2.4.4: Tangibles
2.4.5: Communication
2.4.6: Empathy
2.4.7 Process features
2.4.8 Cost
2.4.9 Availability
Chapter Three: Methodology
3.1: Research Design
3.2: Research Method
3.3: Research Study Area
3.4: Population
3.5: Sampling
3.5.1: Sampling Method
3.5.2: Sample Size
3.6 Data Collection Method and Techniques
3.6.1 Data Collection Tools
3.6.2 Data Entry
3.7 Technique of Data Analysis
3.8 Data Collection and Ethics
3.9 Ethical Consideration
3.10 Limitations of the Methodology
Chapter Four: Findings and Discussion of the Study
4.1 Environmental satisfaction of services
4.2 Affordability of the General Population
4.3 Attitude towards Patients
4.4 Overall Satisfaction
4.6 Gender of the Respondents
4.7 Age
4.8 Occupation/Professions of the respondents
4.9 Environmental Satisfaction of Services
4.10 Attitude towards Patients
4.11 Educational Qualification of Doctors
4.12 Service Satisfaction
4.13 Attitudes of the Doctors
4.14 Overall Satisfaction
4.15 Satisfied by Doctor Visitation
4.16 Service Environment
4.17 Qualification of the Administrator
4.18 Service Reliability
4.19 Service Expenditure
4.20 Patient’s Opinion
4.21 Subjected to Mistreatment
4.22 Attitude about Service Expense
4.23 Attitude towards Resident Expenses
4.24 Expenses of other Facilities
4.25 Administrative Cost Compare to other Hospitals
4.26 Affordability of the General Population
Chapter Five: Discussion of the Result
Discussion and recommendation
Chapter Six: Conclusion of the Study
6.1 Limitation of the study
6.2 Conclusion:
Research Objectives and Focus
This study aims to evaluate patient satisfaction and the quality of healthcare services in Barisal, investigating the root causes of patient dissatisfaction and assessing the environment and administration of selected healthcare institutions.
- Analysis of service quality across public, private, and NGO-funded hospitals.
- Evaluation of patient satisfaction levels and perceptions regarding medical care.
- Assessment of the healthcare environment and physical facilities.
- Comparative analysis of administrative attitudes and operational efficiency.
Excerpt from the Book
2.4.2Responsiveness
Patients expect hospital staff to respond promptly when needed. They also expect the required equipment to be available, functional and able to provide quick diagnoses of diseases. In addition, patients also expect prescribed drugs to be available and properly administered, as other indicators of responsiveness. Thus we posit that the greater the responsiveness of health care providers, the greater the satisfaction of patients.
2.4.3 Assurance
Knowledge, skill and courtesy of the doctors and nurses can provide a sense of assurance that they have the patient’s best interest in mind and that they will deliver services with integrity, fairness and beneficence. For a service that is largely credence based (Zeithaml and Bitner 2000), where customers are unable to evaluate the quality of the services after purchase and consumption, the sense of assurance that is engendered can greatly influence patient satisfaction. In the health care system, assurance is embodied in service providers who correctly interpret laboratory reports, diagnose the disease competently, provide appropriate explanations to queries, and generate a sense of safety. Nurses also play an important part in providing additional support to patients’ feelings of assurance by being well-trained and by addressing their needs competently. Thus, the greater the perceived assurance from the health care providers, the greater will be the satisfaction of patients.
Summary of Chapters
Chapter One: Introduction: Outlines the importance of measuring health-care effectiveness and patient satisfaction in the context of rising medical costs and the specific healthcare landscape in Bangladesh.
Chapter Two: Literature Review: Examines existing studies on patient satisfaction, providing a theoretical framework based on service quality and conceptual definitions of key healthcare indicators.
Chapter Three: Methodology: Details the research design, including the use of both qualitative and quantitative methods, sampling techniques (purposive sampling), and data collection through survey questionnaires.
Chapter Four: Findings and Discussion of the Study: Presents empirical data on environmental satisfaction, affordability, staff attitudes, and overall service experiences across different medical sectors in Barisal.
Chapter Five: Discussion of the Result: Synthesizes the findings, offering recommendations for improving healthcare services and highlighting the need for systemic changes at organizational levels.
Chapter Six: Conclusion of the Study: Summarizes the study’s conclusions while acknowledging its limitations, such as small sample size and potential lack of representativeness.
Keywords
Patient Satisfaction, Health Care Services, Barisal, Medical Quality, Service Reliability, Responsiveness, Healthcare Administration, Affordability, Public Health, Private Hospitals, Patient Perception, Medical Ethics, Service Environment, Health Indicators, Bangladesh.
Frequently Asked Questions
What is the core focus of this research?
The research fundamentally investigates the level of patient satisfaction within various healthcare institutions in Barisal, Bangladesh, to identify shortcomings and areas for improvement.
What are the primary themes addressed in the study?
The study covers key themes such as environmental quality, affordability, staff and administrator attitudes, service reliability, and the overall patient experience.
What is the main research objective?
The primary goal is to assess the quality of services provided by healthcare institutions, determine patient perceptions, and conduct a comparative assessment between different types of facilities.
Which methodology was employed in this study?
The study used a mixed-method approach, starting with qualitative exploration and following with quantitative data collection using structured survey questionnaires and Likert scale analysis.
What is covered in the main section of the document?
The main part of the document provides a detailed statistical analysis and discussion of findings across multiple dimensions, including gender, age, occupation, and specific service quality metrics.
What are the characterizing keywords of the work?
The work is characterized by terms such as patient satisfaction, service reliability, medical quality, affordability, and health care delivery in Bangladesh.
How do public and private hospitals compare in the study?
The study finds significant differences in perceived environment and attitudes, with respondents generally expressing higher dissatisfaction with the environment in government facilities compared to private institutions.
What is the author's stance on the role of administration?
The author highlights that administrative qualifications, behavior, and the management of facilities are critical factors that directly influence the level of patient satisfaction.
Does the study account for the influence of costs?
Yes, the study examines both perceived treatment costs and the affordability of medical services for the general population, noting that expenses in private facilities are often viewed as a barrier.
What is the significance of the "Research Gap" mentioned?
The research gap identifies that despite the presence of many healthcare providers in Bangladesh, there is a lack of ample research and standardized national indicators for measuring patient satisfaction.
- Arbeit zitieren
- Sabit Hossain (Autor:in), 2019, Patient Satisfaction in Health Service Providers in Barisal (Bangladesh), München, GRIN Verlag, https://www.hausarbeiten.de/document/511269
