This study identified the most important factors affecting the patient satisfaction in the public sector hospitals in Lahore, Pakistan. Surveys and interviews were conducted with 100 patients in order to come out with primary data. Furthermore, an appropriately structured questionnaire was excerpted from the available literature, as well as expert opinions relating to patient satisfaction with healthcare professionals. The questionnaire data was then interpreted through SPSS-20.
Background:
Appropriate and improved strategies for quality assurance in the Punjab Public sector hospitals, Pakistan can be evolved with the appropriate understanding of factors influencing quality of medical service. Patient satisfaction is itself a critical controversy for the healthcare professionals/Government. Patient satisfaction is a complicated attitude because a horde of variables have been pinpointed as its interpreters. However, the study is aimed to ascertain the factors affecting the quality Healthcare services providers within Lahore Public Sector Hospitals, Punjab, Pakistan.
Objective of the Study:
The study was conducted chastely in the public interest and in order to facilitate the Govt. of Punjab, Pakistan to deal with its maximum potential to bring about ultimate satisfaction level of the patients with a foremost objective of providing fairly, attainable and effective healthcare services.
The study was conducted
- To analyze factors impacting patient satisfaction in Public sector hospitals
- To rank the most important factors affecting patient satisfaction
- To evaluate the necessary steps taken by the hospital administrators for patient satisfaction.
Conclusion:
The study ascertained the 30 most important factors resulting in poor level of patient satisfaction. Results identified that majority of the factors out of 30 factors lie in Medium and high Severity zone (with a rating between 3.4 to 4.2 out of total 5). These factors also require foremost attention by the Government. After pointing out the 30factors and their severity level, the study revealed the top 12 most important factors on the basis of Impact Factor and Relative Importance Index.
Table of Contents
- Introduction
- Review of Literature
- Methodology
- Data Presentation and Analysis
- Relative Importance Index
- Impact of Factor
- Conclusion
- Recommendation
- REFERENCES
Objectives and Key Themes
This study aims to investigate the factors affecting patient satisfaction within Lahore Public Sector Hospitals in Punjab, Pakistan. The research strives to analyze these factors, rank their importance, and assess the steps taken by hospital administrators to ensure patient satisfaction. This research was conducted in the public interest to support the government of Punjab in optimizing healthcare services and maximizing patient satisfaction.
- Factors impacting patient satisfaction in public sector hospitals
- Ranking the most important factors affecting patient satisfaction
- Evaluation of steps taken by hospital administrators for patient satisfaction
- Improving healthcare quality and enhancing patient satisfaction
- Understanding patient expectations and delivery of healthcare services
Chapter Summaries
- Introduction: This chapter presents the concept of healthcare quality and its significance in achieving patient satisfaction. It highlights the importance of providing high-quality medical facilities equally to all patients, emphasizing the role of healthcare institutions in Pakistan as welfare providers. The chapter discusses the context of Pakistan's health sector and its efforts to enhance healthcare access and quality.
- Review of Literature: This chapter explores the relationship between healthcare service quality and patient satisfaction. It reviews existing studies that have focused on patient satisfaction levels, including those examining healthcare quality in Pakistan. This section also highlights the impact of physical services, staff behavior, and admission processes on patient satisfaction.
Keywords
This study focuses on the key concepts of patient satisfaction, healthcare institutions, and the quality of healthcare services within the public sector hospitals of Lahore, Punjab, Pakistan. The research emphasizes the importance of identifying and addressing the factors impacting patient satisfaction to improve healthcare delivery and achieve the desired level of service quality.
- Quote paper
- Ali Adnan Joiya (Author), Rana Saifullah Hassan (Author), Ali Zeshan Joiya (Author), 2016, Patient satisfaction with health care service providers in Pakistan. A review of public sector hospitals of Lahore, Munich, GRIN Verlag, https://www.hausarbeiten.de/document/337273
