Balanced Scorecard and Supply Chain Perfomance. The Case of the Kenya Nut Company

The study sought to determine the Balanced Scorecard measures on supply chain performance at Kenya Nut Company. The objectives of the study were to establish the extent to which the BSC measures have been used at KNC and the challenges faced in implementing the BSC.
The research design involved a case study of employees at KNC. Data was collected using a questionnaire that was administered through a drop and pick method. Tables, graphs and regression analysis were used to present the findings.

The study established that the BSC measures are greatly used to establish the supply chain performance at KNC. Some of the measures that are extensively used include percentage of sales margin, profit margin, range of products offered, accuracy of forecasted demand, level of partnerships with suppliers among others. It was also established that some critical measures have not been intergrated into the organization. These measures can greatly improve the performance of KNC and overcome its challenges of slow production growth, lack of customer awareness, poor information systems and high processing costs. This measures include return on supply chain assets, cost per operation hour, order lead time, product development life cycle.

The study also established some of the challenges faced in implementing the BSC such as too much time in developing and updating the BSC, too many measures being used and difficulty in determining the measures. It was also clear that there was a very significant relationship between BSC measures and supply chain performance represented by R2 value of 0.73 which translates to 73% variance explained by the four independent variables of financial measures, customer satisfaction, internal business processes, learning and growth.
Further research can be done on the same study but to a wider group of companies to establish whether the BSC measures are used. It has also been recommended that other organizations embrace the BSC measures to embrace the benefits such as product leadership, improved flexibility, and increased information capital among others. The challenges affecting KNC in implementing the BSC should be monitored so that KNC can fully adopt the BSC in its supply chain.

Inhaltsverzeichnis (Table of Contents)

• CHAPTER ONE INTRODUCTION
• 1.1 Background of the Study
• 1.1.1 Balanced Scorecard
• 1.1.2 Supply Chain Performance
• 1.1.3 Kenya Nut Company
• 1.2 Statement of the Problem
• 1.3 Objectives
• 1.4 Value Of The Study
• CHAPTER TWO LITERATURE REVIEW
• 2.1 Introduction
• 2.2 Balanced Scorecard
• 2.3 The Balance Scorecard Measures
• 2.3.1 Customer Perspective
• 2.3.2 Financial perspective
• 2.3.3 Learning and growth
• 2.3.4 Internal business processes
• 2.4 Supply Chain Performance Measurement
• 2.5 Challenges In The Implementation of The Balanced Scorecard
• 2.6 Conceptual Framework
• CHAPTER THREE RESEARCH METHODOLOGY
• 3.1 Introduction
• 3.2 Research Design
• 23.3 Population Of Study
• 23 Data Collection
• 3.5 Data Analysis
• CHAPTER FOUR DATA PRESENTATION AND ANALYSIS
• 4.1 Introduction
• 4.2 Response Rate
• 4.3 Demographic Data
• 4.4 Extent of the BSC measures in Supply Chain Perfomance at KNC
• 4.5: Relationship between the Balanced Scorecard measures and Supply chain performance
• CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMMENDATIONS
• 5.1 Introduction
• 5.2 Summary of Findings
• 5.3 Conclusions
• 5.4 Recommendations
• 5.5 Limitations of the Study
• 5.6 Suggestions for Further Research
• REFERENCES
• APPENDIX: QUESTIONNAIRE
• PART A: GENERAL INFORMATION
• PART B: THE EXTENT OF THE BSC ON SUPPLY CHAIN PERFOMANCE (Please tick where appropriate)
• PART C: CHALLENGES IN THE IMPLEMENTATION OF THE BSC (Please tick where appropriate)

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This research project investigates the relationship between the Balanced Scorecard (BSC) and supply chain performance, specifically within the context of Kenya Nut Company (KNC). The primary objective is to determine the extent to which BSC measures are used at KNC and to identify any challenges faced in implementing the BSC.

• The role of the Balanced Scorecard in improving supply chain performance
• The specific BSC measures used at Kenya Nut Company
• The challenges associated with implementing the Balanced Scorecard within an organization
• The impact of BSC measures on key supply chain performance indicators
• Recommendations for improving the use and implementation of the Balanced Scorecard at KNC

Zusammenfassung der Kapitel (Chapter Summaries)

Chapter one provides an introduction to the research, defining the key concepts of the Balanced Scorecard, supply chain performance, and Kenya Nut Company. The chapter outlines the research problem, objectives, and the value of the study. Chapter two delves into a comprehensive literature review on the Balanced Scorecard, its measures, and its relevance in supply chain performance measurement. The chapter examines challenges faced in implementing the BSC and presents a conceptual framework for the research. Chapter three details the research methodology employed, including the research design, population of study, data collection methods, and data analysis techniques. Chapter four presents and analyzes the data collected from employees at Kenya Nut Company, examining the extent to which BSC measures are used in the company's supply chain performance. Chapter five summarizes the findings, draws conclusions, and provides recommendations for improving the utilization of the BSC at Kenya Nut Company. This chapter also acknowledges the limitations of the study and suggests directions for future research.

Schlüsselwörter (Keywords)

This research focuses on the Balanced Scorecard (BSC) as a tool for improving supply chain performance (SCP). It examines its implementation within Kenya Nut Company (KNC), analyzing its impact on key performance indicators like financial measures, customer satisfaction, internal business processes, and learning and growth. The study also explores challenges faced in implementing the BSC, such as time constraints, complexity, and difficulty in determining relevant measures.

Details

• Course: masters in business administration
• Author: Branice Ashioya (Author)
• Publication Year: 2015
• Pages: 48
• Catalog Number: V287604
• ISBN (eBook): 9783656884293
• ISBN (Book): 9783656884309
• Language: English
• Tags: balanced scorecard supply chain perfomance case kenya company