In this essay, we discuss a journal article on the influences, restrictions and the success factors that relate to the aspect of IT outsourcing, and associate the findings to assist the Ingleburn health care center's system development approach. The context of the paper is built upon IS outsourcing decisions and the related feedback gathered from IS managers at public universities in Spain. Although the universities resemble a dissimilar background compared to Ingleburn healthcare center, most of the research outcomes and characteristics can be applied in favor of the system development decision that Ingleburn needs to make. Since the Ingleburn case does not mention about the availability of any technical competencies that can handle the IS development task itself, a fair recommendation would propose that the health care center management should respond to a (customized) questionnaire based on the under mentioned research and arrive to a clear conclusion about their outsourcing options.
Table of Contents
1. Abstract
2. Introduction
3. Description
4. Critical Evaluation
5. Conclusion and recommendations
6. References
Research Objectives and Topics
This essay evaluates the feasibility of IT outsourcing for the Ingleburn health care center by analyzing academic findings on IS outsourcing motives, risks, and success factors. The primary goal is to provide a strategic recommendation for the center's system development approach through a comparative analysis of established outsourcing typologies.
- Analysis of influences and success factors in IS outsourcing.
- Evaluation of IS outsourcing risks and management reservations.
- Application of the "Perfectionist, Hesitant, and Cost-reducing" typology to health care.
- Strategic assessment of internal vs. external system development.
- Guidance for Ingleburn on vendor selection and contract management.
Excerpt from the Book
Description
The paper lists the influences that encourage IS outsourcing derived from previous studies, which in turn are used to construct part of the survey questions. The list includes: saving IS staff costs, increasing flexibility of IS the department, approach adapted with relation to strategic problems, externalizing routine tasks, focusing on the firm’s business, improving IS service quality, accessibility to high-skilled staff and technology, risk transferring and having alternative IS. (Baldwin, Irani, & Love, 2001) (Dekleva, 1994) (Jones, 1997) (Lacity & Hirschheim, 1999) (McFarlan & Nolan, 1995) (McLellan, Marcolin, & Beamish, 1995)
Secondly, factors regarding three aspects of outsourcing are acquired from work conducted by related authors - reluctant factors for IS outsourcing, factors that lead to the success of outsourcing and selection criteria for external IS providers – and they were used to form the rest of the questionnaire. (Akomode, Lees, & Irgens, 1998) (Dué, 1992) (Earl, 1996) (Fried, 1995) (King & Malhotra, 2000) (Chen & Lin, 1998) (Lacity & Willcocks, 1998) (Lee, 2001) (McFarlan & Nolan, 1995) (Martinsons, 1993) (Saunders, Gebelt, & Hu, 1997) (Collins & Millen, 1995) (Heeks, Krishna, Nicholson, & Saharf, 2001) (Perry & Devinney, 1997; Shepherd, 1999)
Finally, the resulting questionnaire was submitted to IS managers in 47 public universities in Spain, where 35 valid responses were received. The subjects had to prioritize each factors in the questionnaire listings based on their experience on IS outsourcing.
Summary of Chapters
Abstract: This section outlines the essay's intent to utilize academic research on IT outsourcing to assist the Ingleburn health care center in its system development decisions.
Introduction: Provides the context of Ingleburn’s requirement for a computerized administrative system and explains the reliance on existing survey-based research to navigate the outsourcing process.
Description: Details the theoretical foundation of the study, covering the influences, success factors, and methodology used in the analyzed survey of Spanish universities.
Critical Evaluation: Assesses the strengths and limitations of the primary source, noting the rigor of the cluster analysis while questioning the applicability of university-centric data to a healthcare environment.
Conclusion and recommendations: Offers strategic advice to Ingleburn, suggesting the adoption of a 'Hesitant' outsourcing model and highlighting the need for personalized insights in the medical sector.
References: Provides a comprehensive bibliography of the academic literature and case studies cited throughout the essay.
Keywords
IT Outsourcing, IS Management, Healthcare IT, System Development, Outsourcing Strategy, Vendor Selection, Cluster Analysis, Risk Management, Strategic Planning, Information Systems, Outsourcing Success, Performance Evaluation, Administrative Routines, Technology Adoption, Outsourcing Reservations.
Frequently Asked Questions
What is the core focus of this essay?
The essay explores IT outsourcing influences, risks, and success factors by analyzing an academic journal article and applying those findings to a practical case study concerning the Ingleburn health care center.
What are the central themes discussed?
The central themes include the motivation behind IS outsourcing, managing outsourcing risks, the categorization of outsourcing strategies, and the decision-making process for system development in clinical environments.
What is the primary goal of the research?
The goal is to assist the management of the Ingleburn health care center in deciding whether to outsource their new computerized administrative system and how to proceed if they choose to do so.
Which scientific methodology is utilized?
The work employs a literature-based comparative analysis, drawing on existing academic surveys and cluster analysis results from previous studies to derive strategic recommendations.
What topics are covered in the main body?
The main body covers the theoretical influences of outsourcing, a critical evaluation of the source study’s validity, and a final set of recommendations tailored to the specific business needs of a medical clinic.
Which keywords best characterize this work?
Key terms include IT Outsourcing, IS Management, Healthcare IT, Outsourcing Strategy, and Risk Management.
Why is the "Hesitant" outsourcing model recommended for Ingleburn?
Because Ingleburn lacks internal IT-skilled resources, the 'Hesitant' model provides a cautious framework that emphasizes well-defined contracts and security considerations before fully committing to an external provider.
How does the clinical environment affect IT outsourcing decisions compared to universities?
While the study uses universities as a base, the author notes that clinical environments involve different business criticalities and complexities, necessitating a more personalized approach rather than a direct copy of university strategies.
What is the significance of the cluster analysis mentioned in the text?
The cluster analysis helps categorize outsourcing organizations into 'Perfectionist,' 'Hesitant,' or 'Cost-reducing' groups, allowing for more specific strategies based on the organization's unique priorities and constraints.
- Quote paper
- Uddika Kahawatte (Author), 2009, The outsourcing of IS development for Ingleburn Health Clinic, Munich, GRIN Verlag, https://www.hausarbeiten.de/document/271163
