The thesis at hand is about current and future requirements and influences of
business apps within Enterprise Mobility. The main objective is to provide
recommendations for Trigon Consulting, a German IT consultancy, who needs a
strategy to approach mobility market best. The recommendations include a service
portfolio as well as an approach based on results of the investigation.
The investigation has been conducted via interviews and focused on current and
potential business apps user of different industries, job levels and company sizes.
The questions contained topics from four dimensions: economic, technical, process
and social. These perspectives structure the whole thesis so to say not only the
investigation, but also literature review and analysis.
Based on the conclusion of the investigation the recommendation suggests a
service portfolio with three building blocks: Readiness Check, Transition
Management and Advanced Mobility.
The Readiness Check is based on the conclusion that companies need the right
mobile strategy which supports the overall business goals and creates real business
value. In addition most of the companies are not familiar with mobility and need
therefore help to introduce a sufficient and reliable mobility environment within
limited investment effort. For these reasons the Readiness Check is a consecutive
offering with three services. The Enterprise Mobility Strategy service helps
companies aligning their mobility strategy to the overall business strategy. The Use
Case service is important to find, evaluate and prioritise appropriate scenarios for
the usage of business apps. Along the Transition Approach service Trigon should be
able to give advice how a company will be transformed into a mobilised enterprise.
After the analysis part, the Transition Management proposal should help
organisations in their transformation process with various services. It was found out
in the investigation that many companies have been started recently or plan to start
the transformation phase, so based on their needs dedicated services of Transition
Management offering would be beneficial for them. A pilot project should give enterprise the opportunity to gain experience and build knowledge within the new
topic. Further business app development and its integration are key services to
build efficient and user friendly mobile solutions, which utilise business processes
and leverage user productivity. [...]
Table of Contents
1 Introduction
1.1 Background and Context
1.2 Research Problem
1.3 Relevance and Scope of Management Challenge
1.4 Definition of Terms
1.5 Approach and Structure of Management Challenge
2 Review of Current Thinking
2.1 Enterprise Mobility
2.1.1 The Emerge of Enterprise Mobility
2.1.2 The Enterprise Mobility Ecosystem
2.1.3 Challenges Introducing Enterprise Mobility in Companies
2.1.4 The Drivers of Enterprise Mobility
2.2 Dimensions of Enterprise Mobility
2.2.1 Economic Dimension
2.2.2 Technical Dimension
2.2.3 Process Dimension
2.2.4 Social Dimension
2.3 Mobility Drives Enterprises
2.3.1 Enterprise Mobile Strategy
2.3.2 Transition to a Mobilised Enterprise
2.4 Conclusion and Link to Research Project
3 Investigation
3.1 Investigation Objectives
3.2 Investigation Design
3.2.1 Research Strategy
3.2.2 Research Design
3.2.3 Research Methodology and Technique
3.2.4 Data Collection Approach
3.2.5 Data Analysis Approach
3.3 Limitations
3.4 Ethics
4 Findings and Analysis
4.1 Processing Interviews
4.2 Data Classification
4.3 Detailed Analysis and Discussion of Findings
4.3.1 Economic Dimension
4.3.1.1 Economic Findings
4.3.1.2 Economic Analysis
4.3.2 Technical Dimension
4.3.2.1 Technical Findings
4.3.2.2 Technical Analysis
4.3.3 Process Dimension
4.3.3.1 Process Findings
4.3.3.2 Process Analysis
4.3.4 Social Dimension
4.3.4.1 Social Findings
4.3.4.2 Social Analysis
4.3.5 Further Findings of Research
5 Conclusions and Recommendations
5.1 Conclusions
5.1.1 Requirements
5.1.2 Influences
5.1.3 Future Trends
5.2 Recommendations
5.2.1 Service Portfolio
5.2.1.1 Readiness Check
5.2.1.2 Transition Management
5.2.1.3 Advanced Mobility
5.2.2 Approach and Next Steps
5.3 Opportunities for Future Investigations
6 Reflection
6.1 Evaluation of Findings
6.2 The Experience of the Research Process
6.3 Achievement of Personal Objectives
Objectives and Research Themes
The primary objective of this thesis is to provide strategic recommendations for Trigon Consulting, a German IT firm, on how to successfully enter the enterprise mobility market. The research addresses the requirements, influences, and future trends that shape the adoption of business applications within organizations.
- Strategic development of a specialized service portfolio for enterprise mobility.
- Investigation of current market readiness and company investment attitudes toward business apps.
- Identification of critical success factors in the economic, technical, process, and social dimensions.
- Evaluation of user perspectives on smartphone and business app usage in daily work environments.
- Development of a structured transition approach to help companies navigate the shift toward a mobilized enterprise.
Excerpt from the Book
1.1 Background and Context
"Mobility will be a Trillion Dollar Business by 2014" (Jones, 2010). Since Apple started selling its smartphone called iPhone in 2007 the mobile device market has grown tremendously. Along with this hype in the private sector also enterprises recognise the advantages of using mobile devices for business processes. This trend is still an opportunity especially for consultancies like Trigon Consulting to enhance their portfolio and stay competitive through early innovation adaption.
Trigon Consulting is a small German company, which is focused on SAP consulting. SAP is a global organisation, which develops enterprise software for all kinds of enterprises. Consultancies like Trigon Consulting help companies to introduce, maintain or manage SAP software functionality and related business processes. Trigon Consulting was founded in 1998 by four senior consultants as a limited partnership and grew up to 23 consultants in 2013 with a revenue of around 5 million Euro. The author of this paper is an employee of this company.
In 2012 Trigon Consulting decided to invest in Mobile Solutions, because of three facts: the tremendous growth of mobile device market, the impact of mobility on business processes and SAP’s decision to push mobile solutions. Two years before SAP identified mobility as one of the main drivers for future market growth for business software and is therefore going to leverage its enterprise solutions to mobile devices (Edelmann, 2010). SAP started to align its product portfolio in mobile solutions to show technology leadership in the business software market with success. In 2012 a press release from SAP announced that mobile solutions contribute 220 Million EUR to the revenue of SAP.
Summary of Chapters
1 Introduction: This chapter provides the background and motivation for the research, defining the management problem and the strategic focus for Trigon Consulting.
2 Review of Current Thinking: This chapter explores existing theories and frameworks regarding enterprise mobility, categorized into economic, technical, process, and social dimensions.
3 Investigation: This section details the research methodology, explaining the use of qualitative in-depth interviews and the structured approach to gathering empirical data.
4 Findings and Analysis: This chapter presents the data gathered from interviews, analyzing trends in business app usage, security concerns, and company readiness across various industries.
5 Conclusions and Recommendations: This section synthesizes the research findings to propose a three-part service portfolio and specific strategic steps for Trigon Consulting to implement.
6 Reflection: This chapter offers a personal review of the research process, evaluating the findings and the author’s professional development through the management challenge.
Keywords
Enterprise Mobility, Business Apps, SAP Consulting, Mobile Strategy, Digital Transformation, User Experience, IT Infrastructure, BYOD, Cloud Computing, Process Reengineering, Change Management, Readiness Framework, Mobile Workforce, Service Portfolio, Technology Innovation.
Frequently Asked Questions
What is the core purpose of this research?
The work aims to develop a strategic service portfolio for Trigon Consulting to help organizations effectively introduce and manage mobile business applications.
What are the primary themes addressed in the document?
The central themes include the economic viability, technical integration, process optimization, and social acceptance of mobile business solutions within corporate environments.
What is the main research question of the study?
The thesis seeks to answer: "What are the requirements, influences and trends introducing business apps as part of Enterprise Mobility in organisations?"
Which scientific methodology was utilized?
The author conducted a qualitative research approach, performing fifteen in-depth, semi-structured interviews with industry participants to gather primary data.
What does the main body of the paper cover?
It provides a comprehensive literature review followed by empirical analysis of user perspectives, industry-specific requirements, and organizational challenges in enterprise mobility.
How is the work characterized by its keywords?
The research is characterized by a focus on practical business consulting, technology adoption strategies, and user-centric evaluation in the mobile enterprise sector.
What are the three pillars of the recommended service portfolio?
The recommended service portfolio consists of a Readiness Check, Transition Management, and Advanced Mobility services.
How do security concerns affect the adoption of business apps?
Security is identified as a critical barrier; the research highlights the need for companies to balance data integrity and access control with usability to ensure employee adoption.
Why is the "process dimension" significant for mobility?
The process dimension focuses on reengineering workflows to make them location- and time-independent, which is identified as the key driver for gaining actual business value from mobile solutions.
- Quote paper
- Michael Mordhorst (Author), 2013, Investigation into current and future requirements and influences of mobile business applications within Enterprise Mobility, Munich, GRIN Verlag, https://www.hausarbeiten.de/document/264468
