Emotional Intelligence is considered to be a very powerful tool to an employee
to manage relationships and achieve success at workplace. The study explored
its relationship to some of the important psychosocial variables in order to assess
what exactly makes this component so useful indeed. The study included 120
IT professionals of Kolkata employed in public as well as private Private sectors.
The sampling was purposive in nature and included only those who were
interested to participate. It followed a correlational design to achieve its aim.
The findings indicated that Emotional intelligence promotes Happiness,
especially in case of female employees, and it also relates positively to Quality
of Work Life of employees. Emotional Intelligence bears a negative relationship
with Work-Family Role Conflict, indicating that Emotional Intelligence tunes
down the perception of Role conflict and thereby reduces the stress produced
by it.
Table of Contents
1. Objectives
2. Hypotheses
3. Method
3.1 Sample
3.2 Tools
3.3 Data Collection
4. Results and Discussions
5. Conclusion
6. References
Objectives and Topics
This study aims to investigate the mediating role of emotional intelligence in relation to work-family role conflict, quality of work life, and happiness among IT professionals in Kolkata, assessing how these emotional competencies influence employee well-being and job performance.
- Analysis of the relationship between Emotional Intelligence and Work-Family Role Conflict.
- Evaluation of the impact of Emotional Intelligence on the Quality of Work Life.
- Assessment of Emotional Intelligence as a predictor of personal happiness.
- Comparison of these dynamics across gender and employment sectors (public vs. private).
- Identification of psychological factors contributing to the stress experienced by IT professionals.
Excerpt from the Book
Method
Purposive sampling was chosen to carry out this correlational study. The study included 60 males and 60 females Information Technology [IT] professionals from private and public sector. Among the Private companies IBM, TCS, CTS, Wipro and Netguru were included in the present sample and Webel, CDAC, RailTel, CRIS and NIC formed the sample for public companies. All the subjects belonged to the middle or upper middle strata of the middle class section of the society at Kolkata. Their age ranged between 25 to 35 years and they were all married for at least one year. They all had at least 2 years of experience in IT sector.
Summary of Chapters
Objectives: This section defines the study's goal to explore how emotional intelligence relates to work-family role conflict, quality of work life, and happiness.
Hypotheses: The chapter outlines four research predictions regarding the positive influence of emotional intelligence on reducing conflict and enhancing quality of life and happiness.
Method: This section details the research design, including the purposive sampling of 120 IT professionals and the specific psychometric tools utilized to measure the variables.
Results and Discussions: The chapter presents the statistical analysis of the collected data, examining the correlations between emotional intelligence and the studied professional and personal variables across different employee groups.
Conclusion: This final section synthesizes the findings, noting that emotional intelligence appears to reduce role conflict and promote well-being, while also calling for future research with larger sample sizes.
References: This section lists the scholarly works and literature that provide the theoretical foundation for the study.
Keywords
Emotional Intelligence, Work-Family Role Conflict, Quality of Work Life, Happiness, IT Professionals, Psychosocial Variables, Job Satisfaction, Employee Well-being, Technostress, Correlational Design, Employee Performance, Gender Differences.
Frequently Asked Questions
What is the primary focus of this research?
The research examines the role of emotional intelligence in managing work-family conflict and improving the quality of work life and happiness among IT professionals.
What are the core thematic areas?
The core themes include emotional intelligence, work-family balance, job satisfaction, and the specific stress-related challenges faced by employees in the information technology sector.
What is the main objective of the study?
The primary goal is to determine whether and to what extent emotional intelligence acts as a mediator for work-family role conflict and quality of work life.
Which scientific methodology is utilized?
The study employs a correlational research design using purposive sampling to gather data from 120 IT professionals via standardized self-report inventories.
What is covered in the main section of the paper?
The main section details the sample characteristics, the psychological tools used for data collection, and a statistical discussion of the findings based on gender and sector.
Which keywords characterize this work?
Key terms include Emotional Intelligence, Work-Family Role Conflict, Quality of Work Life, Happiness, IT Professionals, and Technostress.
How does the IT work environment specifically affect the subjects?
The study notes that IT professionals face high task complexity, system crashes, and the pressure of the IT revolution, which leads to high strain and poorer quality of work life.
What does the study conclude regarding female employees?
The findings suggest that emotional intelligence has a particularly significant positive relationship with happiness and quality of work life for female IT professionals in the studied sectors.
Why is emotional intelligence considered a "cure-all" and why is this debated?
It is often seen as a solution for workplace success, but scholars argue that its scientific value depends on linking it to measurable variables like role conflict rather than treating it as an abstract claim.
What is the significance of the "contact happy" concept mentioned?
It refers to the idea that emotionally intelligent people are pleasant to be around and positively influence the well-being of others, thereby fostering better social and professional relationships.
- Quote paper
- Mallika Dasgupta (Author), PhD Professor Indrani Mukherjee (Author), 2010, Emotional Intelligence as a Mediator of Work-Family Role Conflict, Quality of Work Life and Happiness among IT Professionals, Munich, GRIN Verlag, https://www.hausarbeiten.de/document/174394
