Communication Skills in Business. The Importance of Communication Skills to Motivate Employees in Feedback Interviews

In this paper, I will have a closer look on the importance of communication skills in business area and will illustrate how motivation in business behaves in connection with communication and to what extent this is conducive to successful business. Furthermore, I will analyse several communication models and types of motivation to portray my suggestions and arguments.

Every human being starts at a noticeably young age to communicate with others as communication is something less difficult, at least that is how it is initially perceived. As children and youth, it is easier to express wishes and needs than
adults, because the older you get, the more complex communication can be. Thus, an adult has more complex and diverse forms and styles of communication than a child, because apart from the fact that adults are more experienced than children, an adult also has to face certain problems that are much more complex and whose needs gradually increase in complexity. Personal needs and desires are no longer the only concern. Adults are more affected by this complexity than children, especially in stressful situations. Davies states that when we are stressed or at a low ebb, we tend to adopt a defensive style of communication. Hence, communication in stressful situations can be very challenging,
especially at workplaces when it comes to questioning the success.

Generally, work and success are very important. Therefore, concerns about work, the work environment and work success can and will also be influenced by communication. Everyone wants to be as successful in their job. The competition in the job market is at the highest level and everyone wants the best job just as companies want to have the best and the most suitable employees. Communication is an essential factor for all these aspects. A well functioning communication i.e. within the company is important for sustainable success and consequently has an impact on many areas. The general objectives are to inform employees, but also to create motivation and feedback.

Communication in general plays a significant role when it comes to the work environment and the working atmosphere (including motivation of employees) and concerning the success that is to be achieved in a profession. It also is an indispensable element in nowadays society which leads to either positive or negative achievements.

Table of Contents

• 1. Introduction
• 2. What is communication ….........
• 2.1 Communication models/ Communication types
• 2.2 Internal Communication .....
• 3. Motivation...........
• 3.1 Types of Communication ......
• 3.2 Theories of Motivation
• 4. Rules of communication in feedback interviews
• 4.1 Communicating positive and negative feedback.
• 5. Generating motivation via suitable communication skills
• 6. Conclusion...........

Objectives and Key Themes

This paper examines the significance of communication skills in business settings, particularly highlighting how effective communication can contribute to employee motivation in feedback interviews. The paper aims to provide a comprehensive overview of communication models, styles, and motivation theories to showcase the interconnectedness between these aspects and workplace success.

• The Importance of Communication Skills in Business
• Effective Communication for Employee Motivation
• Communication Models and Types
• Theories of Motivation in the Workplace
• Best Practices for Communicating Feedback

Chapter Summaries

• Chapter 1: Introduction This chapter introduces the ubiquitous nature of communication and its impact on various aspects of life, particularly in professional settings. It emphasizes the importance of communication for understanding, expressing needs, and navigating complex situations, especially within the context of work and success.
• Chapter 2: What is Communication? This chapter delves into the definition and process of communication, highlighting the exchange of information between individuals and the different ways information can be conveyed. It introduces the Organon model, which outlines the basic elements of communication, including the sender, receiver, encoding, decoding, and feedback.
• Chapter 2.1: Communication Models/ Communication Styles This section explores different communication models and styles, emphasizing their importance in effective workplace interaction. It discusses the Four Stress Communication Styles by Virginia Satir, providing insights into different personality types and their communication preferences.
• Chapter 2.2: Internal Communication This section focuses on the crucial role of communication within organizations. It underscores the need for efficient communication between employees, managers, and external stakeholders to achieve organizational goals and success.
• Chapter 3: Motivation This chapter introduces the concept of motivation and its relevance in the workplace. It explores various types of communication and examines motivation theories that contribute to understanding employee behavior and needs.
• Chapter 3.1: Types of Communication This section discusses different communication styles and their influence on workplace dynamics. It provides insights into how communication can be used to build relationships, foster collaboration, and address concerns effectively.
• Chapter 3.2: Theories of Motivation This section delves into various motivation theories, such as Maslow's Hierarchy of Needs and Herzberg's Two-Factor Theory, to understand the factors that motivate employees and drive their performance. These theories provide valuable insights into the psychological and social factors that influence employee behavior.
• Chapter 4: Rules of Communication in Feedback Interviews This chapter focuses on the specific communication techniques and rules that are crucial for effective feedback interviews. It emphasizes the importance of clarity, constructive criticism, and active listening in providing both positive and negative feedback to employees.
• Chapter 4.1: Communicating Positive and Negative Feedback This section provides practical advice on how to deliver both positive and negative feedback effectively. It explores the importance of using specific examples, focusing on behaviors, and avoiding personal attacks to ensure the feedback is constructive and well-received.
• Chapter 5: Generating Motivation via Suitable Communication Skills This chapter explores the role of communication in motivating employees. It examines how effective communication can enhance employee morale, increase productivity, and build a strong sense of purpose within an organization.

Keywords

This paper explores the importance of effective communication in business settings, focusing on its impact on employee motivation. Key terms include communication models, communication styles, internal communication, motivation theories, feedback interviews, positive and negative feedback, and workplace success. The paper analyzes how these concepts contribute to a harmonious and productive work environment.

Details

• Hochschule: Ruhr-Universität Bochum
• Note: 1,3
• Autor: Zeynep Frings (Autor:in)
• Erscheinungsjahr: 2020
• Seiten: 14
• Katalognummer: V1239222
• ISBN (eBook): 9783346659217
• ISBN (Buch): 9783346659224
• Sprache: Englisch
• Schlagworte: Business English English Amerikanistik Conflict Management Communication styles