The service sector, or more specifically the hotel industry, is perhaps one of the very first industries that have been exposed to a high level of cultural diversity. This paper looks at how hotel companies can deal with cultural diversity while presenting current challenges and best practices.
Table of Contents
1. Introduction
1.1 Company Culture – The Case of Hyatt Hotels Corp.
2. Challenges & Best Practices
3. Conclusion
Research Objectives and Themes
The primary objective of this paper is to examine the strategic importance of managing cultural diversity within the hotel industry, analyzing how organizations can foster inclusive environments to enhance both employee performance and guest satisfaction.
- The impact of globalization on organizational culture in the hospitality sector.
- Implementation of diversity and inclusion frameworks as competitive advantages.
- Analysis of industry-specific challenges in executing diversity management.
- Application of proven best practices from the U.S. Government Accountability Office to hotel operations.
Excerpt from the Book
Company Culture – The Case of Hyatt Hotels Corp.
Hyatt Hotels Corporation is one of the major hotel companies that have adopted and embedded the values of cultural diversity into their mission statement and gradually made it part of their DNA and guiding principles. Interestingly enough Hyatt’s culturally diverse work environment does not only apply to its employees, but also promotes establishing business ties with suppliers classified as certain minority groups through their Supplier Diversity Program (Hyatt 2018). The company has been ranked 2nd on Fortune’s list of US companies doing the most to create inclusive cultures for minorities, LGBT employees, and women (Fortune, 2018). If we look at the guiding principles that have helped Hyatt establish its reputation of inclusiveness, the following three points stand out (Hyatt 2018):
- Hyatt has a clear diversity & inclusion framework where people are placed as the key drivers behind their success emphasizing cultural diversity as a competitive advantage
- Their Diversity & Inclusion Strategy is embedded into the Global Business Strategy
- A Cross-Cultural Competence path is followed in order to achieve inclusion of a culturally diverse work environment
Summary of Chapters
1. Introduction: This chapter defines globalization and culture, establishing the significance of cultural diversity as a critical factor for operational success and customer service within the hotel industry.
1.1 Company Culture – The Case of Hyatt Hotels Corp.: This section illustrates how a major industry player successfully integrates diversity into its core business strategy, supplier relations, and mission statements.
2. Challenges & Best Practices: This chapter identifies industry-specific hurdles in diversity management and presents nine leading practices to improve organizational inclusivity.
3. Conclusion: This chapter synthesizes the research findings, emphasizing that diversity is a strategic necessity that requires engagement over rigid control tactics to be effective.
Keywords
Globalization, Cultural Diversity, Hotel Industry, Hospitality Management, Hyatt Hotels, Diversity & Inclusion, Organizational Performance, Corporate Culture, Human Resources, Best Practices, Strategic Management, Employee Engagement, Inclusive Leadership, Workplace Diversity, Supplier Diversity
Frequently Asked Questions
What is the core focus of this paper?
The paper focuses on the necessity and implementation of cultural diversity management strategies within the global hotel and hospitality industry.
What are the primary themes discussed?
Central themes include the link between globalization and organizational culture, the competitive advantage of an inclusive workplace, and the practical application of diversity management models.
What is the main research objective?
The goal is to explore how hotel companies can translate diversity policies into effective, everyday practices that benefit both the workforce and the quality of customer service.
What scientific approach does the author use?
The author utilizes an analytical review of corporate case studies, industry-specific reports, and organizational management frameworks to assess the effectiveness of diversity initiatives.
What topics are covered in the main body?
The main body examines the specific case of Hyatt Hotels, the common challenges in documentation and implementation of diversity programs, and the adaptation of U.S. Government Accountability Office best practices for the hospitality sector.
Which keywords define this work?
Keywords include Cultural Diversity, Hotel Industry, Diversity & Inclusion, Organizational Performance, and Strategic Management.
Why does the author highlight Hyatt Hotels?
Hyatt is highlighted as an example of a successful company that has embedded diversity into its DNA, business strategy, and supplier relationships to achieve a competitive advantage.
How should hotel management approach diversity training?
The research suggests avoiding mandatory "control-based" training, which can cause negative reactions, and instead focusing on engagement-based programs that foster positive interaction.
What is the role of the U.S. Government Accountability Office in this study?
Their report provides a verified list of nine best practices for diversity management, which the author evaluates for their potential application in the hotel industry.
What is the significance of the "Supplier Diversity Program"?
It demonstrates that true cultural diversity in hospitality extends beyond internal HR hiring and includes ethical and inclusive procurement practices with minority-owned suppliers.
- Arbeit zitieren
- Christian Nicolas Meyer (Autor:in), 2018, Managing Cultural Diversity in Hotel Companies, München, GRIN Verlag, https://www.hausarbeiten.de/document/1129297
