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Kommunikative Strategien zur Vermeidung und Bewältigung von Konflikten im telefonischen Kundenkontakt
Eine empirische Erhebung über den Einsatz mediativer Kommunikationselemente in Call Centern
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Ute Hablesreiter (Author)
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Master's Thesis , 2008 , Grade: Sehr gut
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US$ 31.99