Presentation regarding Gathering Information through Interactive Techniques: Interview, JAD, Questionaires.
Interviewing is an important method for collecting data on information system requirements.
Contents
4. INFORMATION GATHERING: INTERACTIVE METHODS
4.1 Major Topics
4.2 Interviewing
4.3 Planning the Interview
4.4 Question Types
4.5 Open-Ended Questions
4.6 Advantages of Open-Ended Questions
4.7 Disadvantages of Open-Ended Questions
4.8 Closed Interview Questions
4.9 Benefits of Closed Interview Questions
4.10 Disadvantages of Closed Interview Questions
4.11 Attributes of Open-ended and Closed Questions
4.12 Bipolar Questions and Probes
4.13 Probing (Interested) Questions
4.14 Question Sequencing
4.15 Pyramid Structure
4.16 Funnel Structure
4.17 Diamond Structure
4.18 Closing the Interview
4.19 Interview Report
4.20 Joint Application Design (JAD)
4.21 When to Use JAD
4.22 JAD Personnel
4.23 Benefits of JAD
4.24 Drawbacks of Using JAD
4.25 Questionnaires
4.26 When to Use Questionnaires
4.27 Question Types
4.28 Open-Ended and Closed Questions
4.29 Questionnaire Language
4.30 Measurement Scales
4.31 Nominal Scales
4.32 Interval Scales
4.33 Validity and Reliability
4.34 Problems with Scales
4.35 Leniency
4.36 Central Tendency
4.37 Halo Effect
4.38 Designing the Questionnaire
4.39 Order of Questions
4.40 Web Form Questionnaires
4.41 Methods of Administering the Questionnaire
4.42 Electronically Submitting Questionnaires
Objectives and Topics
This chapter introduces interactive methods for gathering information about information system requirements. It considers how analysts can plan interviews, select and sequence questions, involve users in group design, and construct and administer questionnaires.
- Interview planning and question formats
- Pyramid, funnel, and diamond interview structures
- Joint Application Design and participant roles
- Questionnaire wording, layout, and administration
- Measurement scales, validity, reliability, and response effects
Excerpt from the Book
Open-Ended Questions
Open-ended interview questions allow interviewees to respond how they wish, and to what length they wish. Open-ended questions are appropriate when the analyst is interested in breadth and depth of reply.
Advantages of Open-Ended Questions
Eight benefits of open-ended questions are: Puts the interviewee at ease. Allows the interviewer to pick up on the interviewee's vocabulary. Reflect education, values, attitudes, and beliefs. Provides richness of detail. Reveals avenues of further questioning that may have gone untapped.
Advantages of Open-Ended Questions
Eight Benefits of open-ended questions are: (continued) Provides more interest for the interviewee. Allows more naturalness. Makes phrasing easier for the interviewer. Useful if the interviewer is unqualified.
Disadvantages of Open-Ended Questions
The five drawbacks include: May result in too much irrelevant detail. Possibly losing control of the interview. May take too much time for the amount of useful information gained. Potentially seeming that the interviewer is unprepared. Possibly giving the impression that the interviewer is on a "fishing expedition”
Closed Interview Questions
Closed interview questions limit the number of possible responses. Closed interview questions are appropriate for generating precise, reliable data that is easy to analyze. The methodology is efficient, and it requires little skill for interviewers to administer.
Benefits of Closed Interview Questions
Six benefits are: Saving interview time. Easily comparing interviews. Getting to the point. Keeping control of the interview. Covering a large area quickly. Getting to relevant data.
Disadvantages of Closed Interview Questions
Four drawbacks of closed interview questions include: Boring for the interviewee. Failure to obtain rich detailing. Missing main ideas. Failing to build rapport between interviewer and interviewee.
Chapter Summary
INFORMATION GATHERING: INTERACTIVE METHODS: The chapter presents interviewing, Joint Application Design, and questionnaires as ways to gather information for systems analysis. It discusses question formats and sequencing, group participation, questionnaire design, measurement scales, and administration.
Keywords
information gathering, systems analysis, requirements analysis, interviewing, open-ended questions, closed questions, question sequencing, Joint Application Design, questionnaires, measurement scales, validity, reliability, web forms
Frequently Asked Questions
What is this chapter about?
It introduces interactive ways to gather information relevant to information systems and their requirements.
What are its central topics?
The main topics are interview questions and techniques, Joint Application Design, and questionnaire design and administration.
What is the chapter's main objective?
Its aim is to explain how analysts can gather information through interviews, group sessions, and questionnaires.
What methods does the chapter discuss?
It discusses interviewing, Joint Application Design, and questionnaires as information-gathering methods.
What does the main discussion cover?
It covers planning interviews, selecting and sequencing questions, organizing JAD sessions, and designing questionnaires and measurement scales.
Which keywords characterize the chapter?
Key terms include requirements analysis, interviews, question sequencing, Joint Application Design, questionnaires, validity, and reliability.
How do the three interview structures differ?
The pyramid moves from closed to open-ended questions; the funnel moves in the opposite direction. The diamond begins and ends with closed questions, with open-ended questions in between.
Who participates in a Joint Application Design session?
The chapter identifies analysts, users, executives, observers, a scribe, and a session leader.
Which questionnaire measurement scales are introduced?
The chapter introduces nominal scales for classification and interval scales with equal intervals.
What response-scale problems are discussed?
The chapter discusses leniency, central tendency, and the halo effect, along with ways to address them.
- Quote paper
- Manojkumar Karathiya (Author), 2014, Information Gathering Through Interactive Technique, Munich, GRIN Verlag, https://www.hausarbeiten.de/document/283859
