The following report analyses the different behavioural aspects and root causes, which are hampering the efficiency of the organisation. The different issues which have become part of the organisation and the different aspects of the organisation which drives these issues are identified. It also analyses the problems which may arise due to the changes, which will be required to be made in order to increase the efficiency of the organisation. The report makes recommendations by which the change process can be made conducive and easier for different employees of the organisation. The report is divided into two major parts, first identifies the problems and the possible solution, and the second gives recommendations on the ways in which the change can be implemented in an effective manner.
The major aspect of the organisation which has lead to it becoming an inefficient health service organisation is behavioural in nature. The hierarchical aspect of the organisation as well as the large gap between different educational qualifications required to run the hospital has lead to lack of respect among the employees for each other’s work. This has further lead to lack of accountability and work ethics. The lack of trust and respect among the employees are the key driving factors. The quality of the overall work depends upon the seriousness with which an individual takes his responsibility and understands the role played by him. This report intends to identify the various areas in which the organisation is lacking, the causes behind it, and the ways in which it can be rectified.
Table of Contents
1. Introduction
2. Analysis of Root Causes and Behavioural Aspects
3. Conclusion
4. Recommendations
5. References
Research Objectives and Key Topics
This report aims to identify the underlying behavioural causes and root issues that currently hamper the efficiency of the hospital organisation, while proposing effective strategies for organizational change management to foster accountability and improved work ethics.
- Analysis of behavioural impediments like lack of trust and respect.
- Evaluation of the impact of hierarchical structures and educational disparities.
- Identification of gaps in corporate responsibility and individual accountability.
- Development of effective, subtle change management processes.
- Proposed strategies for departmental interaction and performance improvement.
Excerpt from the Book
Analysis of Root Causes and Behavioural Aspects
Major behavioural issues within the organisation are:
Lack of Trust and Respect: The health organisation is a mixed organisation. The organisation comprises of large employees who have an extremely varied educational background and responsibility. This makes it difficult for the employees to respect each other’s work and the effect made by them in the running of the organisation. The effect is much more than any other corporate firm such as law, investment, engineering, etc. because the difference is much more and Medical profession in general is found to be exclusive of other professions. Nonetheless, this leads to lack of effective management of the resources and process flow in the organisation. If one level of the organisation doesn’t respect and trust the other level or department of the organisation then it is very difficult for the whole process to be efficient enough.
Lack of Work Ethics: The organisation being a health organisation and that too being apart of NHS playa a role in the lack of work ethics among the employees. Another reason is the variety of departments which are inherently different from one another. The employees due to not being able to understand each other’s importance are not able to define the importance of their own work. This leads them down to inefficient work ethics. The overall hierarchical nature is also detrimental as it leads to employee passing out their inefficient work to the next level.
Lack of Accountability: the employees are inherently ignorant or tend to ignore the costs involved in the steps taken by them. The organisation on a whole cannot be effective in management and making the process efficient if the employees do not feel accountable for their actions. The employee at all levels need to understand the costs involved in the work performed by them, the increase in cost which takes place due to their lack of accountability, and the effect on the overall organisation (Hunter, 1992). This is primarily due to it being a multi level organisation, being a health organisation which is a part of NHS, and the varied nature of the different levels of the organisation (Bassett, 2012).
Summary of Chapters
Introduction: This chapter provides an overview of the behavioural challenges affecting the hospital's efficiency and outlines the scope of the report, which focuses on identifying problems and proposing gradual change management strategies.
Analysis of Root Causes and Behavioural Aspects: This section details specific issues such as lack of trust, poor work ethics, and lack of individual accountability stemming from the hospital's hierarchical structure and diverse workforce.
Conclusion: This chapter synthesizes the main findings, reiterating that the core issues are deep-seated behavioural patterns, and confirms the necessity of long-term, structured change management.
Recommendations: This chapter provides actionable steps, including inter-departmental interaction sessions and educational workshops, to implement organizational changes in a slow and sustainable manner.
References: This section lists the academic and professional literature used to support the analysis and recommendations provided in the report.
Keywords
Hospital Management, Leadership, Organisational Behaviour, NHS, Accountability, Work Ethics, Change Management, Corporate Responsibility, Performance Management, Employee Relations, Health Service, Professional Respect.
Frequently Asked Questions
What is the primary focus of this report?
The report focuses on analyzing the behavioural aspects and root causes that negatively impact the efficiency of hospital operations, specifically within the context of the NHS.
What are the central themes covered in the study?
The central themes include trust and respect between different professional levels, the development of work ethics, individual and corporate accountability, and the challenges of organizational change.
What is the ultimate goal of the research?
The primary goal is to provide actionable recommendations to improve organizational efficiency by fostering a culture where employees feel accountable and respectful of the roles played by their colleagues.
Which methodology is employed in this analysis?
The report utilizes an analytical approach, identifying current organizational gaps, interpreting behavioral patterns, and suggesting structured, gradual change management techniques.
What topics are discussed in the main body?
The main body examines behavioral issues like the lack of trust, work ethics, and accountability, and discusses how new performance management systems can address these gaps despite the psychological stress on employees.
Which keywords best characterize this work?
Key terms include Hospital Management, Accountability, Organisational Behaviour, NHS, Change Management, and Corporate Responsibility.
How does the hierarchical nature of the hospital affect its performance?
The hierarchy creates a gap between different educational backgrounds, often leading to a lack of mutual respect and poor work ethics, which ultimately hinders the efficient flow of processes.
Why does the author suggest that change should be implemented slowly?
The author argues that because the behavioral patterns are deeply ingrained, rapid change could cause psychological stress and prove ineffective; therefore, a subtle, step-by-step process is recommended.
What role does the NHS play in the organizational problems described?
The report suggests that being part of a large trust like the NHS can lead to employees feeling less directly accountable for their specific actions and costs.
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- VALERIE MWIKALI (Autor:in), 2011, Hospital-Leadership and Management, München, GRIN Verlag, https://www.hausarbeiten.de/document/267039
