After the introduction of New Public Management the demands for higher efficiency and effectiveness are increased. The social institutions cannot meet these demands just by going through professionalism, due to the globalization and an increase in complexity and globlized social problems. These developments require specific competencies in working such as knowledge of a successful economic.For this reason, private enterprise seeks to gain familiarity in such tasks.
The outsourcing organizations are responsible for social tasks support the political asylum that can outsource the related tasks to the external organizations via a contract or agreement.
The research could achieve the results which are similar to those in Social Enterprise by using qualitative research and the determination of criteria, which is important to the regional officials in their outsourcing of asylum-related tasks to an external enterprise. It is clear that it would be beneficial to a Social Enterprise in their optimization of the strategy of an existing company. Knowing which social and economic principles are mostly needed to secure the confidence of granting NGO or NPO that would be extremely useful as well as the company’s competitiveness.
From this data, a list which provides arguments that should be used in negotiations with municipalities, and with the research's customer in the receipt of an order was generated for Social Enterprise.
This research surveyed the needs of approximately 45 potential outsourcing organizations in England, Germany, and Switzerland. It analyzed their needs, giving the contract to the organizations which fulfil the criteria and others information regarding to such contracts. This turn could be very useful as the strategic recommendations to the national and international negotiations for enterprises. The main product of this research is a list of recommendation for the implementation of the results in the form of a list:”ready-to-use.”
The submitted results and interpretations of enquiries turned into a list of strategic recommendations as action arguments are useful in the national and international negotiations.
The Social Enterprise wished to know the specific requirements and criteria that private enterprises must meet to receive such orders from end result of this research. The Social Enterprise will know which one is decisive in the selection process that clearly answered in terms of specialized and practical knowledge.
Dr. Morris Setudegan
Table of Contents
1 GENERAL INTRODUCTION
1.1 CONTEXTUAL
1.2 BACKGROUND INFORMATION
1.3 AIMS OF RESEARCH
1.4 OUTLINE OF THE REPORT
1.5 METHOD OF INVESTIGATION
2 DEFINITION OF IMPORTANT CONCEPTS
3 DESCRIPTION OF THE INVESTIGATION OR ISSUE
3.1 GENESIS OF THE SOCIAL ENTERPRISE
3.2 STRUCTURE, ORGANIZATION CHART AND ORGANIZATION OF SOCIAL ENTERPRISE
3.3 STRUCTURING THE OPERATIONS
3.4 ENTERPRISE RESOURCE PLANNING (ERP)
3.4.1 EMPLOYEE
3.4.2 EFFICIENCY OF SOCIAL ENTERPRICE
3.4.3 INFRASTRUCTURE OF THE ADMINISTRATION
3.4.4 INFRASTRUCTURE OF SUPPORT
3.4.5 THE SERVICE
3.4.6 THE LEGAL BASES
3.4.7 THE FINANCING
3.4.8 THE SERVICE CONTRACT OR PERFORMANCE AGREEMENT
3.4.9 PUBLIC RELATIONS
3.4.10 THE QUALITY MANAGEMENT (QM)
3.5 THE RIGHT OF POLITICAL ASYLUM IN SWITZERLAND
3.5.1 SWISS ASYLUM POLICY
3.5.2 ASYLUM REQUEST
3.5.3 ASYLUM PROCEDURE
3.5.4 ASYLUM DECISION
3.5.5 THE REFUGEE CONVENTION
3.5.6 THE UNHCR
3.5.7 THE SWISS ASYLUM LAW
3.5.8 THE INTERFACE TO THE ALIENS ACT: THE TEMPORARY OUTSOURCING OF REFUGE BY GOVERNMENT
3.5.9 THE ASYLUM LAW REVISED BY 1.1.2007 IN SWITZERLAND
3.5.10 ASYLUM PROCEDURE
3.6 THE RIGHT OF POLITICAL ASYLUM IN ENGLAND
3.7 THE RIGHT OF POLITICAL ASYLUM IN GERMANY
3.8 GENEVA REFUGEE CONVENTION
4 DYNAMICS OF THE ANTICIPATED SOLUTION
4.1 GOALS AND OBJECTIVES OF THE INVESTIGATION
4.1.1 TO SHOW THE OUTSOURCING OF TASKS ARE USEFUL
4.1.2 THE SYSTEM MODEL AND THE TRADITIONAL AND NEW CONTROL
4.1.3 THE REFUGEE CONVENTION
4.2 METHODOLOGY
5 ANALYSIS AND OVERALL OUTCOMES
5.1 ANALYSIS OF THE SOCIAL ENTERPRISE
5.1.1 STAKEHOLDER ANALYSIS
5.1.2 DOCUMENT ANALYSIS OF THE SOCIAL ENTERPRISE:
5.1.3 EXPERT INTERVIEW WITH SOCIAL WORKERS OF THE SOCIAL ENTERPRISE:
5.1.4 ADVANCE HYPOTHESIS:
5.2 QUALITATIVE SOCIAL REASEARCHES
5.2.1 CHOICE OF THE INTERVIEW METHOD:
5.2.2 GUIDE INTERVIEW AND THE PRINCIPLES OF THE GUIDE DESIGN:
5.2.3 DEVELOPMENT OF THE INTERVIEW GUIDE:
5.2.4 CHOICE OF THE SAMPLE:
5.2.5 PREPARATION OF THE INQUIRY TO THE MUNICIPALITIES:
5.2.6 EXECUTION OF THE INTERVIEWS:
5.2.7 EVALUATION METHOD:
5.2.8 THE PRAGMATIC EVALUATION METHOD TO MÜHLFELD:
5.2.9 THE EFFORTFUL EVALUATION METHOD AFTER INHABITANT OF MEUSER AND NAGEL:
5.3 CAUSALITY METHODS – CAUSAL- NET - ANALYSIS (CNA)
5.4 CAUSALITY METHODS – SENSITIVITY ANALYSIS
6 GENERAL CONCLUSION
6.1 GENERAL DISCUSSION
6.2 RECOMMENDATIONS FROM RESEARCH MANAGER
6.2.1 DOCUMENTS ANALYSIS AND RECOMMENDATION:
6.2.2 THE POLITICIZATION DEGREE OF DECISION TOPICS
6.2.3 ARGUMENT LIST AND RECOMMENDATION
Research Objective & Focus Areas
The research aims to identify the key criteria and elements that regional and national officials prioritize when deciding to outsource the support and accommodation of asylum applicants to private, for-profit enterprises. The goal is to provide a comprehensive recommendation list that assists these enterprises in navigating negotiations and optimizing their service strategies.
- Outsourcing of social tasks in the asylum sector
- Decision-making criteria of municipalities and public officials
- Strategic optimization of private social enterprises
- Integration of economic efficiency and social ethics in "Social Management"
- Analysis of requirements for service contracts and performance agreements
Excerpt from the Book
3.3 STRUCTURING THE OPERATIONS
The process which is flown by the enterprise satisfies the criteria of the standard ISO 9001:2000 as well as those from the Federal Office of national insurances BSV-IV 2000.
The process descriptions contain a target, scope, the beginning and the end of the process, definition of single process steps, responsibility for some steps, action and behavior request, documents-related process and the combinations of other processes.
The processes are subdivided into three parts: In the processing of leadership, delivering and supporting.
The process descriptions are for delivering processes on the national level (reception and method centers, transit centers, transporting the minors) for the supporting part of the applicant for political asylum, admission, support and the day for supporting medical basic , catering, administration and payment, leaving, transfer and the medical support provided.
For collaborating with the process descriptions are internet page of Social Enterprise for the delivering processes at the level of regionally responsible offices for mandatory support upon the accommodation regarding to admission, supporting the applicant of political asylum, financial support and medical basic support the internal to taking into account. Then there are some processes in the administration. These refer to leaving, communication and individual accommodation. Another process contains internal business processes for the take-over of the regionally responsible offices mandates, team coordination, safety and handing in the mandatory regionally responsible offices .
Summary of Chapters
1 GENERAL INTRODUCTION: This chapter introduces the context of outsourcing social tasks in the European asylum system and outlines the research motivation arising from the need for private enterprises to understand municipal requirements.
2 DEFINITION OF IMPORTANT CONCEPTS: This section provides clear definitions for key terminology used throughout the work, such as "asylum", "outsourcing", "service contract", and "quality management", ensuring a consistent understanding.
3 DESCRIPTION OF THE INVESTIGATION OR ISSUE: This chapter details the genesis of the studied Social Enterprise, its organizational structure, internal operations, and the legal framework of asylum in Switzerland, England, and Germany.
4 DYNAMICS OF THE ANTICIPATED SOLUTION: This section addresses the tension between economic and social goals and explores why outsourcing is a viable strategy for municipalities to improve efficiency while maintaining professional social work standards.
5 ANALYSIS AND OVERALL OUTCOMES: This core chapter presents the results of qualitative interviews with municipal stakeholders and a document analysis, providing the basis for identifying critical success factors for Social Enterprises.
6 GENERAL CONCLUSION: The final chapter synthesizes the findings and provides concrete recommendations for Social Enterprises on how to structure their offers, communicate with municipalities, and effectively use argumentation lists in contract negotiations.
Keywords
Asylum, Outsourcing, Social Enterprise, Public Management, Performance Contract, Social Work, Municipalities, Quality Management, Efficiency, Effectiveness, Stakeholder Analysis, Integration, Migration, Refugee Support, Service Agreement.
Frequently Asked Questions
What is the primary focus of this thesis?
The work investigates the outsourcing of social tasks for asylum seekers to private, for-profit enterprises, focusing specifically on the criteria and key elements that municipalities require for such performance contracts.
What are the central themes discussed in the work?
Key themes include the impact of New Public Management (NPM) on the social sector, the organizational structure of a social enterprise, legal asylum frameworks in Europe, and the qualitative evaluation of municipal needs.
What is the core research question?
The primary research question is: Which key elements and criteria are important for regional and national officials regarding the outsourcing of tasks related to the support and accommodation of applicants for political asylum to an external enterprise?
Which scientific methodology is applied?
The research utilizes qualitative methodology, primarily involving document analysis of the Social Enterprise and expert interviews with municipal decision-makers in Switzerland, Germany, and England, evaluated using the pragmatic method after Mühlfeld.
What does the main body of the work cover?
The main body covers the definition of relevant concepts, a detailed description of the studied Social Enterprise, an analysis of the legal and social context of the asylum procedure, and an examination of the decision-making dynamics between municipalities and private providers.
What defines the research's "Argument List"?
The Argument List is a collection of strategic recommendations and facts derived from the interview evaluation, designed to assist private enterprises in their negotiations with public customers.
How does the author define the "New Public Management" in this context?
NPM is described as a globally accepted concept of modern administrative control that focuses on output and outcome, shifting the management focus from input regulation to effective and efficient service delivery.
What is the significance of the "Causal-Net-Analysis" used in the study?
The CNA is used to identify and visualize complex relationships between different factors in the outsourcing decision process, allowing the enterprise to understand which specific areas (e.g., reputation, price, quality) exert the most influence on winning a contract.
- Arbeit zitieren
- Prof. (FH) Dr. Morris Setudegan (Autor:in), 2008, Outsourcing of social tasks at profit oriented enterprises, München, GRIN Verlag, https://www.hausarbeiten.de/document/179578
