The leadership criteria in the EFQM model will be used as a basis for the comparison of six different companies, namely the following banks: Citibank (USA), Deutsche Bank (Germany), Sumitomo Bank (Japan), BNP Paribas (France), Barclays (UK) and Commerzbank (Germany). These banks were chosen for their good solvency and position inside their own country as well as internationally. At the beginning of this paper, we will give a brief overview about the six banks by comparing their Balance Sheets and Income Statements. The insights gained out of this part will be relevant for the further sections. Followed by this, the banks will be compared in this essay using each one of the leadership sub criteria separately one after the other. Strengths and weaknesses of the six banks will be described, and each sub criterion will be analyzed in depth in order to draw meaningful implications. Finally, an overall comparative conclusion will name the relative “winners” and “losers” of this competition, pertaining to the EFQM criterion leadership.
Table of Contents
1. Introduction
2. Business figures: A brief look at the hard facts
3. The EFQM Leadership Criterion 1a
4. The EFQM Leadership Criterion 1b
5. The EFQM Leadership Criterion 1c
6. The EFQM Leadership Criterion 1d
7. Concluding Comparison
Objectives & Topics
This essay aims to evaluate and compare the leadership practices of six major international financial institutions—Citibank, Deutsche Bank, Sumitomo Bank, BNP Paribas, Barclays, and Commerzbank—within the framework of the EFQM Model. By analyzing financial performance alongside leadership behaviors, the study investigates how these banks implement mission, vision, values, and stakeholder engagement to drive organizational success.
- Application of the EFQM Model as a benchmark for leadership quality in banking.
- Comparative analysis of financial structures, solvency, and operational efficiency across six global banks.
- Examination of how leadership styles influence organizational mission, vision, and corporate culture.
- Assessment of internal communication, employee engagement, and societal responsibility strategies.
Excerpt from the Book
The EFQM Leadership Criterion 1a
Leaders in organizations are people who influence a group toward obtaining a particular result. They are people, possessing adequate personal qualities to match the authority, given to them, appointed to managerial positions and have the right to command and enforce obedience. Leaders in an organization have the ability to get people at the lower levels of the organization’s hierarchy, to willingly follow. There are no specific styles that leaders have to follow, but few of the most effective ones of the “outstanding leaders” are mission, vision, values and being a role model. One of these “styles” – mission, tells the fundamental purpose of the organization. It is concentrated on the present and gives information about the desired level of current performance. Another one is vision – that is, leaders create a general overview of what the organization should look like, concentrating on future plans and decisions, aimed to be a source of inspiration to the employees. Leaders also serve as role models, since followers identify with the values of role models, whom they perceive in positive terms (House and Podsakoff, 1994).
Summary of Chapters
Introduction: Provides the theoretical context by introducing the EFQM model as a tool for measuring leadership quality and defines the scope of the comparison for the six selected banks.
Business figures: A brief look at the hard facts: Offers a financial overview of the banks through an analysis of their balance sheets and income statements, establishing a foundation for understanding their operational health.
The EFQM Leadership Criterion 1a: Explores how leaders establish mission, vision, and values, and function as role models to inspire employees and shape organizational culture.
The EFQM Leadership Criterion 1b: Analyzes the direct involvement of leadership in developing, implementing, and continuously improving organizational management systems.
The EFQM Leadership Criterion 1c: Investigates how leadership builds relationships and engagement with customers, partners, and society at large.
The EFQM Leadership Criterion 1d: Examines internal communication strategies and the initiatives leaders take to motivate, support, and recognize employees.
Concluding Comparison: Synthesizes the findings across all leadership criteria to rank the banks and reflect on their respective strengths and weaknesses in implementing EFQM standards.
Keywords
EFQM Model, Leadership, Banking Sector, Financial Performance, Organizational Culture, Corporate Governance, Stakeholder Engagement, Mission and Vision, Employee Motivation, Sustainability, Strategic Management, Quality Management, CSR, Comparative Analysis.
Frequently Asked Questions
What is the core focus of this research?
The study examines the "Leadership" criterion of the EFQM model to compare how six major global banks apply these standards to their corporate strategies and operational management.
Which financial institutions are included in the comparison?
The analysis covers Citibank (USA), Deutsche Bank (Germany), Sumitomo Bank (Japan), BNP Paribas (France), Barclays (UK), and Commerzbank (Germany).
What is the primary objective of this paper?
The goal is to determine how well these banks translate theoretical leadership concepts into practical management processes and to identify which banks perform best in this regard.
Which scientific methodology is applied?
The paper utilizes a comparative research design, analyzing financial data (Balance Sheets and Income Statements) and qualitative evidence regarding leadership practices, mission statements, and corporate governance.
What topics are addressed in the main body of the work?
The main body breaks down the comparison into the four sub-criteria of the EFQM leadership model: establishing direction (1a), management system involvement (1b), stakeholder/societal engagement (1c), and employee communication/motivation (1d).
Which keywords best characterize this work?
Key terms include EFQM Model, Leadership, Banking Sector, Corporate Governance, Stakeholder Engagement, and Strategic Management.
How does the author evaluate the "leadership" of Deutsche Bank compared to others?
The author highlights that while Deutsche Bank has an ambitious global mission, it has faced criticism regarding its "role model" function due to internal scandals and its stance on state aid, which resulted in negative public perception.
What makes Commerzbank's approach to employee surveys unique?
Commerzbank is noted for its systematic approach to executing both short-term and long-term employee surveys, which are responsive to current developments and include personalized communication from the CEO.
How do the banks handle societal responsibility differently?
The banks demonstrate different priorities; for instance, BNP Paribas focuses on social inequality and educational support, whereas Citibank and Sumitomo emphasize environmental preservation and adherence to global sustainability principles.
- Quote paper
- Anonym (Author), 2008, The Enabler Criterion "Leadership" of the EFQM Model: Six Companies of the Financial Services Sector in Comparison, Munich, GRIN Verlag, https://www.hausarbeiten.de/document/176263
