TY - BOOK AU - Luxmi Kanth Navaneethan PY - 2020 CY - München, Germany PB - GRIN Verlag SN - 9783346160690 TI - Quality Management Systems and Processes. The Case of Barclays UR - https://www.hausarbeiten.de/document/538262 N2 - An evaluation of how the quality management tools and techniques can be aligned with the company’s business objectives as well as the systems and processes, with a view to maintaining and improving the organisation’s competitiveness into the future. This is in the context of increasing competition from other companies operating in the same business sector. KW - Quality Management, Quality Tools, Bank, Quality Control, Customer Satisfaction LA - English ER -