@book { QualityManagementSystemsandProcessesTheCaseofBarclays,
    title = "Quality Management Systems and Processes. The Case of Barclays",
    author = "Luxmi Kanth {Navaneethan}",
    year = "2020",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    url = "https://www.hausarbeiten.de/document/538262"
}