@book { ExpediaIncOngoingproblemsnecessarycapabilitiesandcompetencestoimprovethequalityoftheservicesitoffersandimpactofKaizenandISO9000,
    title = "Expedia Inc. Ongoing problems, necessary capabilities and competences to improve the quality of the services it offers and impact of Kaizen and ISO 9000",
    author = "Kostadin {Ruychev}",
    year = "2018",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    url = "https://www.hausarbeiten.de/document/438759"
}